Effective Date: 12 th May 2023

At Global Stone (Colchester) Ltd, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website, you consent to the practices described in this policy.

1. Information We Collect:
1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and postal address, when you voluntarily provide it to us through our website, contact forms, or other means of communication.
1.2 Usage Data: We may collect information about how you use our website, including your IP address, browser type, operating system, and referring URL. This information helps us analyse trends, administer the website, and improve user experience.

2. Use of Personal Information:
2.1 Providing Services: We use the personal information you provide to respond to your inquiries, fulfill your requests, process orders, and provide you with information about our products and services.
2.2 Communication: We may use your contact information to communicate with you regarding updates, offers, promotions, and important notices related to our products and services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the communication.
2.3 Analytics and Improvements: We may use the information collected for analytical purposes to understand how users interact with our website, enhance its functionality, and improve our products and services.

3. Information Sharing:
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our website, conducting business, and providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep it confidential.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or others.

4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or storage system can guarantee 100%
security.

5. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:
You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided in Section 8.

7. Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

8. Contact Us:
If you have any questions or concerns about this Privacy Policy, or if you want to exercise your rights or update your personal information, please contact us at:
Global Stone (Colchester) Ltd
Address: Tey Gardens, Church Lane, Little Tey, Colchester, Essex CO6 1HX
Email: marketing@globalstonepaving.co.uk
Phone: 0845 6060 240
We may update this Privacy Policy from time to time, and the revised version will be effective as of the updated date mentioned at the beginning of the policy. Please review this policy periodically for any changes.

9. If you are a consumer, please note that this privacy policy, its subject matter, and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising out of or in connection with this privacy policy.

If you are a business, this privacy policy, its subject matter, and its formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England over any disputes arising out of or in connection with this privacy policy.

Please note that by using our website and providing us with your personal information, you consent to the transfer and processing of your information in accordance with the terms of this privacy policy and the applicable laws and regulations in England and Wales.

Last Updated: 12 th May 2023

Complaints Procedure:
At Global Stone (Colchester) Ltd, we strive to provide excellent service to our clients at all times. However, we understand that there may be occasions when you feel that the level of service has fallen short of your expectations. We value your feedback and take complaints seriously as an opportunity to learn and improve.

If you have a complaint, we encourage you to let us know as soon as possible. We aim to address all complaints promptly, courteously, and in a manner that resolves the issues raised. It is not necessary to involve solicitors to make a complaint, but you are free to do so if you wish.

Please make your complaint in writing by letter or email to the Operations Director, who will be responsible for handling your complaint. To ensure an effective handling of your complaint, please provide the following information:
 Your contact details, including name, address, and email address (if
applicable)
 Your role (client, instructing solicitor, or other)
 The name of the staff member you are complaining about
 The nature of your complaint
 Details of what the staff member was asked to do and what happened or did not happen
 The steps you would like to see taken to resolve your complaint

Once we receive your formal complaint, the Operations Director will explain how it will be handled. We strive to maintain flexibility in our process to accommodate different circumstances. In general, the process works as follows:

Acknowledgement: We will aim to acknowledge receipt of your complaint within 7 days, providing you with details of how it will be addressed. If further information is needed, we may request it from you.
Investigation: Within 14 days of acknowledging your complaint, we will inform you that a Complaints Investigator has been appointed. We will also provide you with the expected date by which we aim to send you their response, following a thorough investigation. Typically, this response will be sent within 14 days of the Complaints Investigator's appointment. If there is any delay, we will notify you promptly and provide you with the new expected date.

We are committed to resolving your complaint to your satisfaction and addressing any issues raised. If your complaint extends beyond service issues and involves allegations of professional negligence or serious misconduct, we may suggest referring it to the Bar Standards Board. For complaints regarding professional negligence, the Barrister is required to report it to their professional indemnity insurers, who may handle it themselves.

Please direct all formal complaints to:
Global Stone (Colchester) Ltd

Address: Tey Gardens, Church Lane, Little Tey, Colchester, Essex CO6 1HX
Email: marketing@globalstonepaving.co.uk
Phone: 0845 6060 240
We appreciate your cooperation in providing us with the necessary details to investigate and resolve your complaint effectively.

Last Updated: 12 th May 2023